Zonka Feedback
AI-powered customer feedback and experience management platform.
Pricing
Pricing Model
Subscription Based
Free Version
Not AvailableQuick Facts
- Founded
- 2015
- Headquarters
- N/A
- Website
- Visit Website
Features
About Zonka Feedback
Zonka Feedback is an AI-powered customer experience management platform that helps businesses collect, analyze, and act on customer feedback across surveys, reviews, support conversations, and multiple channels. It enables organizations to measure NPS, CSAT, and CES, uncover customer insights, automate feedback workflows, and improve customer experiences.
Detailed Specifications
Comprehensive technical details and feature comparison data for Zonka Feedback
Pricing
Additional Specifications
- Integrations
- SalesforceZendeskFreshdeskIntercomGoogle ReviewsApp StoreGoogle Play StoreZapierMicrosoft TeamsSlackREST APIWebhooksCSV Import
- FreePlan
- No
- Specs Enriched
- Yes
- SubCategory
- Feedback Analytics & Survey Platform
- Best For
- Businesses, enterprises, CX teams, product teams, healthcare organizations, retail brands, and service companies looking to collect customer feedback and convert insights into actions.
- Primary Intents
- Customer Feedback CollectionCustomer Experience ManagementVoice of CustomerSurvey ManagementNPS TrackingCSAT TrackingCES TrackingFeedback AnalyticsCustomer Journey AnalyticsFeedback Automation
- Target Audience
- CX TeamsCustomer Success TeamsProduct ManagersMarketing TeamsRetail BusinessesHealthcare OrganizationsFinancial ServicesHospitality BusinessesEnterprise Organizations
- FreeTrial
- Yes
- Security
- Data EncryptionRole-Based Access ControlSingle Sign-OnEnterprise Security ControlsISO 27001 Certified Infrastructure
- Supported Channels
- EmailSMSWhatsAppWebsiteMobile AppKioskQR CodeOffline SurveysIn-App Feedback
- Industries
- HealthcareRetailBankingFinancial ServicesHospitalityEducationSaaSTravelAutomotive
- APIAvailable
- Yes
- Category
- Customer Experience Management
- Key Features
- AI Feedback IntelligenceCustomer SurveysNPS SurveysCSAT SurveysCES SurveysFeedback FormsSurvey TemplatesMultichannel Feedback CollectionEmail SurveysSMS SurveysWhatsApp SurveysWebsite FeedbackIn-App FeedbackOffline SurveysKiosk SurveysQR Code SurveysReal-Time Feedback DashboardSentiment AnalysisThematic AnalysisAI Feedback InsightsRole-Based DashboardsFeedback Workflow AutomationCase ManagementCustomer Feedback ReportsAlerts and NotificationsWhite Label SurveysMultilingual Surveys
- Compliance
- GDPRHIPAAISO 27001:2022
- Deployment
- Cloud SaaSWeb ApplicationMobile Applications
- Quality Score
- 91
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