Support & Billing

Our Support Approach

We've designed Kveeky to be simple, affordable, and easy to manage on your own. To keep our pricing accessible, we focus on self-service tools rather than phone or live chat support.

This means:

• You get a straightforward product at a fair price
• Most tasks (billing, cancellations, plan changes, login methods) can be done instantly from your account—no waiting on hold
• We keep our team small and focused, passing those savings directly to you

We believe this approach serves you better than adding costs for support channels most customers never need.

Managing Your Account

You can manage everything about your account directly from your dashboard:

Subscription & Billing

• View your current plan and billing history
• Upgrade or downgrade your plan
• Update payment methods
• View your next billing date
• Cancel your subscription

Login & Security

• Connect or disconnect login methods (Google, Apple, Facebook, LinkedIn, X, Phone/WhatsApp)
• Change your password
• View active sessions
• Enable additional security features

Data & Privacy

• Download your data
• Delete your account
• Manage communication preferences

To access these options, log in to your account and visit Account Settings.

Before Contacting Support

Most questions can be resolved through self-service. Please check that you've:

• Logged into your account to manage billing, cancellation, or login methods
• Verified any connected login services (Google, Apple, etc.) are working on their end
• Reviewed the FAQ below for common questions

Common Questions

Billing & Subscription

How do I cancel?

Log in → Account Settings → Billing → Cancel Subscription. Your access continues until the end of your current billing period. No refunds are provided for the remaining time.

When will I be charged?

Subscriptions renew automatically on your billing date. You can view your next billing date in Account Settings → Billing.

Can I get a refund?

All subscription fees are non-refundable. We do not offer refunds for any reason, including unused time, dissatisfaction, accidental renewals, or cancellations. Please cancel before your renewal date to avoid future charges. See our Terms of Service for complete details.

How do I update my payment method?

Log in → Account Settings → Billing → Update Payment Method.

What happens if my payment fails?

We'll retry the charge and notify you by email. Your access may be suspended until payment is successful. Please ensure your payment information is current.

I was charged after I thought I cancelled.

If you didn't receive a cancellation confirmation email, your cancellation may not have been processed. Contact us with any documentation, and we'll investigate.

Login & Authentication

How do I add or remove a login method?

Log in → Account Settings → Login Methods. You can connect Google, Apple, Facebook, LinkedIn, X, or Phone/WhatsApp. You must keep at least one active login method.

I can't log in with Google/Apple/Facebook/etc.

First, verify the issue isn't with the provider:

• Try logging into the provider's own service (e.g., Google, Facebook)
• Check if the provider is experiencing an outage
• Ensure you're using the same account you originally connected

If the provider is working but you still can't access our product, contact us.

I lost access to my login method (e.g., changed phone number, deleted social account).

If you have another login method connected, use that to access your account and update your settings. If you're locked out entirely, contact us with your account email and we'll help verify your identity.

How do I disconnect a social login?

Log in → Account Settings → Login Methods → Disconnect.
Note: You must have at least one active login method. To fully revoke access, also remove the product from your connected apps in the provider's settings (e.g., Google Account → Security → Third-party apps).

Account & Data

How do I delete my account?

Log in → Account Settings → Delete Account. This will cancel any active subscription and schedule your data for deletion per our Privacy Policy.

How do I download my data?

Log in → Account Settings → Privacy → Download My Data. We'll prepare your data and email you when it's ready.

How do I exercise my privacy rights (GDPR, CCPA)?

You can manage most privacy settings directly in your account. For specific requests (access, deletion, correction), email us at [email protected] with "Privacy Request" in the subject line.

Service & Features

The service isn't working / I'm getting errors.

Try these steps:

• Refresh the page or clear your browser cache
• Try a different browser or device
• Check our status page (if available) for any known issues
• If using a social login, verify the provider isn't experiencing issues

If problems persist, contact us with details about the error.

Are there usage limits?

Yes, each plan has specific usage limits. View your current usage in Account Settings. If you need more, consider upgrading your plan.

Still Need Help?

If you couldn't resolve your issue through your account dashboard or the FAQ above, email us at:
[email protected]

Please note:

• We offer email support only—no phone or live chat
• We typically respond within 2-5 business days
• Include your account email and a detailed description of your issue
• For billing inquiries, include relevant transaction dates or amounts
• For privacy-related requests: [email protected] (or use [email protected] with "Privacy Request" in subject)

Policies

For complete details on our policies, please review:

• Terms of Service – Billing, refunds, acceptable use, liability
• Privacy Policy – Data collection, usage, your rights