Compare Zonka Feedback
Details side-by-side comparison of Zonka Feedback against top competitors.
Detailed Comparison
Zonka Feedback
AI-powered customer feedback and experience management platform.
Customer ExperienceFeedback ManagementSurvey Software
CloudTalk
AI-powered cloud phone system for sales and customer support teams.
VoIPCloud Phone SystemCall Center
Pricing
| Model | Subscription Based | Subscription Per User |
| Starting Price | N/A | €25/user/month billed annually |
| Has Free Version | No | No |
| Has Free Trial | ||
| Features | Unlimited SurveysNPS TrackingCSAT TrackingFeedback DashboardSurvey TemplatesMulti-Channel Feedback CollectionAnalytics ReportsIntegrations | Cloud CallingCall RecordingCall RoutingCall AnalyticsCRM IntegrationsMobile Apps |
Other Specifications
| Integrations | SalesforceZendeskFreshdeskIntercomGoogle ReviewsApp StoreGoogle Play StoreZapierMicrosoft TeamsSlackREST APIWebhooksCSV Import | SalesforceHubSpotZendeskPipedriveZoho CRMGongZapierFreshdeskHelp ScoutIntercomMicrosoft Teams |
| FreePlan | No | No |
| Specs Enriched | ||
| SubCategory | Feedback Analytics & Survey Platform | Cloud Contact Center & VoIP |
| Best For | Businesses, enterprises, CX teams, product teams, healthcare organizations, retail brands, and service companies looking to collect customer feedback and convert insights into actions. | Sales teams, customer support teams, call centers, startups, and growing businesses needing a scalable cloud phone system with CRM integrations and AI-powered calling. |
| Primary Intents | Customer Feedback CollectionCustomer Experience ManagementVoice of CustomerSurvey ManagementNPS TrackingCSAT TrackingCES TrackingFeedback AnalyticsCustomer Journey AnalyticsFeedback Automation | Cloud Phone SystemVoIP CallingCall Center ManagementCustomer SupportSales CallingAI Voice AutomationCRM Calling IntegrationCall AnalyticsOutbound DialingInbound Call Management |
| Target Audience | CX TeamsCustomer Success TeamsProduct ManagersMarketing TeamsRetail BusinessesHealthcare OrganizationsFinancial ServicesHospitality BusinessesEnterprise Organizations | Sales TeamsCustomer Support TeamsCall CentersSaaS CompaniesEcommerce BusinessesSMBsEnterprise TeamsRemote Teams |
| FreeTrial | ||
| Security | Data EncryptionRole-Based Access ControlSingle Sign-OnEnterprise Security ControlsISO 27001 Certified Infrastructure | Role-Based PermissionsSSOCall Recording ControlsData Protection ControlsEnterprise Security Features |
| Supported Channels | EmailSMSWhatsAppWebsiteMobile AppKioskQR CodeOffline SurveysIn-App Feedback | Voice CallsSMSWhatsAppFax |
| Industries | HealthcareRetailBankingFinancial ServicesHospitalityEducationSaaSTravelAutomotive | - |
| APIAvailable | ||
| Category | Customer Experience Management | Customer Communication |
| Key Features | AI Feedback IntelligenceCustomer SurveysNPS SurveysCSAT SurveysCES SurveysFeedback FormsSurvey TemplatesMultichannel Feedback CollectionEmail SurveysSMS SurveysWhatsApp SurveysWebsite FeedbackIn-App FeedbackOffline SurveysKiosk SurveysQR Code SurveysReal-Time Feedback DashboardSentiment AnalysisThematic AnalysisAI Feedback InsightsRole-Based DashboardsFeedback Workflow AutomationCase ManagementCustomer Feedback ReportsAlerts and NotificationsWhite Label SurveysMultilingual Surveys | Cloud PBXInbound Call CenterOutbound Call CenterBusiness Phone SystemInternational Phone NumbersCall RecordingCall RoutingInteractive Voice Response (IVR)Call QueuesCall Flow DesignerCall MonitoringCall AnalyticsAgent ReportingPower DialerSmart DialerClick-to-CallSMS MessagingWhatsApp Business MessagingAI Voice AgentsAI ReceptionistConversation IntelligenceWorkflow AutomationReal-Time Dashboards |
| Compliance | GDPRHIPAAISO 27001:2022 | GDPRHIPAASOC 2 |
| Deployment | Cloud SaaSWeb ApplicationMobile Applications | Cloud SaaSWeb ApplicationMobile Application |
| Quality Score | 91 | 91 |
| Plans | - | Item 1NameStarterPrice€25/user/month annualBest ForSmall teamsFeaturesBusiness callingCall queuesCall recordingBasic analyticsLocal numbersItem 2NameEssentialPrice€29/user/month annualBest ForGrowing teamsFeaturesAdvanced routingWorkflow automationCRM integrationsAdvanced analyticsItem 3NameExpertPrice€49/user/month annualBest ForAdvanced sales and support teamsFeaturesPower DialerLive call monitoringCustom dashboardsSalesforce ecosystemAdvanced integrations |
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